Refund policy

Please choose carefully as we do not refund, cancel or exchange due to a change of mind on a product or items wrongly purchased. If the goods are faulty we will meet our obligations under the Consumer Guarantees Act to provide a resolution.

If an item is faulty, it will fall under our Warranty Policy that covers faulty items with manufacturing defects only. Damage from liquids, impact, or other causes is not covered.

Returns:
We do not accept returns for change of mind. All sales are final.

Exchanges:
Exchanges are accepted within 7 days of purchase, provided the item is:

• Unopened
• Unused
• In its original packaging
• Accompanied by a valid proof of purchase

If these conditions are met, we can offer an exchange for another product of equal or greater value (any difference to be paid by the customer, if applicable).

Please Note:

• Opened or used items are not eligible for exchange.
• Exchanges will not be processed after 7 days from the purchase date.
• This policy applies to both in-store and online purchases unless otherwise stated.
• Sale items and gift cards cannot be returned or exchanged.

Damages and Issues:
Please inspect your order upon receipt. If an item is defective, damaged, or incorrect, contact us immediately at scentoranz@outlook.co.nz so we can resolve the issue.

Exchanges Process:
The quickest way to get what you want is to return your item (if eligible) and, once approved, place a new order for the desired product.